▶ Billing Information
Bills are rendered quarterly November 1, February 1, May 1, and August 1,
and are due and payable upon presentation.
Non-receipt of a bill shall not relieve the customer of the obligation for payment nor for the consequences of non-payment, which may include termination of service.
ACCEPTED FORMS OF PAYMENT
- Personal / Business Check
- Bank Checks
- Money Orders
- Cash (at office only)
- Credit Cards
You can now review your account history online and pay by credit or debit card.
Go to ONLINE ACCOUNT to set up your account or pay online.
The fee for using this service is $4.25 per transaction or 3% of the total bill (whichever is larger).
This fee DOES NOT go to the Hooksett Village Water Precinct.
CHANGE OF ADDRESS ────────────────────────────────────────────────────────────────────
If you move, but still own the property, you MUST contact the Hooksett Village Water Precinct and provide a forwarding address to ensure your bill is received in a timely manner. No late fee will be waived due to delays in forwarding mail. If you reside elsewhere part of the year you must also contact us when you leave and give the correct address to forward mail to, and contact the office again when you return to town. Again, late fees WILL NOT be waived if no notice is given.
If the property is to be sold, please make sure you contact the Hooksett Village Water Precinct at least two business days prior to closing. Any unpaid water bills STAY WITH THE PROPERTY, not the former owner. To ensure that new owners are not burdened with bills that are not their own, a final bill must be ordered.
Owners of rental properties must receive a copy of their water bills, even if their tenants pay utilities. This ensures that the owner knows payments are being made. Unpaid balances are the legal responsibility of the owner. Copies of bills can be sent to tenants for them to pay. Tenant finals can be done when renters move out. Please contact the Hooksett Village Water Precinct when service in your renter's name should cease.
The Precinct is responsible for repairs from your property line or curb stop to the main in the street. You are responsible for any repairs made on your water service from your property line or curb stop to your water meter. You may hire a private contractor to perform your repairs so that work meets the Precinct’s required specifications. Please call our office at 603-485-3392 if you or your contractor have any questions.
RATES AND FEES
HVWP Rate and Fee Schedule
NHDES 2015 rate-survey
What do I do if I believe my WATER bill is incorrect?
For questions concerning the accuracy of your water bill, contact us as soon as you receive your bill. Every effort will be made to make any necessary corrections before the due date.
What do I do if I believe my SEWER bill is incorrect?
Please contact Hooksett Sewer Commission. Hooksett Sewer will then contact us to verify accuracy of reading.
How do I obtain a Deduct Meter?
Hooksett Village Water Precinct assists customers with meters less then 1", which can be used for deduction on your sewer bill in certain applications. Please call for instructions. Once the deduct meter is purchased from an approved supplier and installed, the customer must call us for inspection. Once the inspection is completed the address will be added to the deduct list. HVWP reads deduct meters each October and supplies the readings to the sewer department for credit. Please see Hooksett Sewer Commission website for additional information. Each deduct meter carries a $20.00, billed $5.00 per quarter, per year fee payable to Hooksett Village Water Precinct.
Why is my water bill so high?
High bills reflect either an increase in water usage or a water leak. Usage may increase for a variety of reasons, such as a change in the household(e.g. shower / laundry patterns), the use of water-intensive irrigation systems or the filling of pools. Leaks can be hidden or obvious, and from a variety of sources. Leaky toilets are the most common culprit, and you may not hear or see the leak. Another common problem is a leakey pipe or appliance in the basement. For more advice on evaluating leaks, see our Leak Troubleshooting page.